A deep dive into owning operational team processes, this course explores different use cases supported by schedules and escalation policy combinations and how to implement them according to industry best practices. Ensure only the right responders get notified at exactly the right time, reducing mean time to resolve incidents along with responder alert fatigue. This is a very hands-on course where you will recreate popular schedule combinations to solidify your knowledge of PagerDuty on-call concepts.

After completing this course, you will be able to:

• Build, update and customize both basic and complex on-call schedules to your team’s preferences both in the Web UI and Mobile App
• Create schedule overrides when out of offices occur
• Build effective multi-level Escalation Policies to ensure no incident is missed