Name
Optimal Service Management (Full Service Ownership)
Date & Time
Thursday, September 24, 2020, 10:30 AM - 12:00 PM
Description
High performing software development teams are focused on customers and on taking greater ownership of their production stack. The tricky part is teaching these teams how to tackle the operational challenges that come with full-service ownership and migrating to the cloud. In this workshop, you'll learn how to implement a model where development teams are both empowered to own their full stack production deployments and equipped to manage common software lifecycle operational issues in cloud migration like reducing alert fatigue and learning from failures.
After taking this course, you will be able to:
- Develop a model where software development teams own their production operating stack
- Understand complexities when migrating to the cloud
- Structure services within PagerDuty to support a full service ownership model
- Understand common and alternative service use cases