PagerDuty has sent you an alert? Now what? How do you take action? If you escalate to a colleague or another team, you are losing time. If you have to navigate a wiki or dig through shared scripts and manual runbooks, you are losing time.

This talk will look at how high-performing teams use runbook automation to shorten incidents and reduce disruptive escalations. Using runbook automation, you can give any of your responders safe, self-service access to the automated operations procedures that previously only your experts could perform.