Are you and your teams spending too much time responding to incidents and not enough time investing in people, process, or technology? In this session, you will discover how to identify which services can benefit from automated noise reduction, who is at risk of burnout, how your services are performing, and what is the impact of incidents to your business. We’ll show you new capabilities that make it easy to access insights where you work and a new integration via an API. We will also announce some new capabilities that will help you drive process maturity and achieve better business outcomes.