This course is suitable for all current and potential PagerDuty users. This is an optional precursor for those who want basic, foundational knowledge of the platform to supplement the remainder of the PagerDuty University Day and not required to complete any PagerDuty University tracks or certification.

Whether you have just signed up with PagerDuty or are looking for a quick refresher, our 101 course offers the necessary basics along with our latest and greatest functionalities. Customers who have recently purchased PagerDuty, new users who have recently been added to PagerDuty, and those who are trialling our product, can all learn how to properly set up their PagerDuty account, respond to incidents, and see if their account is following best practices. This course is ideal for newer users that want a foundation of the PagerDuty product to start off their PDU day of learning.  

After completing this course, you will be able to:

• Properly configure services, escalation policies, and schedules in accordance to your organization’s workflows
• Efficiently triage incidents with other responders to reduce incident duration and disruption to customers 
• Manage incidents throughout each point in their lifecycle, from signal detection to resolution and postmortem